Return & Refund Policy

We want our customers to have a smooth and satisfactory shopping experience. This Return & Refund Policy explains the conditions under which shoes, perfumes, and other products purchased from our Shopify store may be returned, exchanged, or refunded.

1. Return Eligibility

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition

• Be returned with original packaging, tags, labels, and accessories

• Include proof of purchase or order details

• Be returned within the return period mentioned on our website

Items that do not meet these conditions may not be accepted.

2. Shoes

Shoes may be returned or exchanged only if they have not been worn outdoors and are free from dirt, scratches, stains, damage, or other signs of use.

We recommend trying shoes on a clean indoor surface to confirm the size and fit.

If the wrong size was selected by the customer, exchange availability may depend on stock and applicable delivery charges.

3. Perfumes

For hygiene, safety, and product integrity reasons, perfumes can only be returned if they are:

• Unopened

• Unused

• Unsealed

• In their original packaging

Opened, sprayed, tested, or used perfumes are generally not eligible for return or exchange unless they were received damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

You may be required to provide:

• Your order number

• Clear photos of the product

• Photos of the packaging

• A short video showing the issue, where necessary

Once the issue is verified, we may offer a replacement, exchange, store credit, or refund depending on the situation.

5. Non-Returnable Items

The following items may not be eligible for return:

• Used or worn products

• Opened or tested perfumes

• Products without original packaging

• Items damaged after delivery due to customer misuse

• Clearance or final-sale items, where stated

• Customized or special-order products

• Products returned outside the allowed return period

6. Exchanges

Eligible products may be exchanged for another size, style, or product subject to availability.

If the replacement product has a different price, the customer may be required to pay the difference.

Shipping or delivery charges for customer-requested exchanges may also apply.

7. Return Shipping

Unless the product was damaged, defective, or incorrectly supplied by us, return shipping costs may be the customer's responsibility.

Original delivery charges may be non-refundable unless otherwise required by applicable law.

8. Inspection of Returned Products

All returned items will be inspected before an exchange or refund is approved.

If the product shows signs of use, damage, missing packaging, or does not meet our return conditions, we reserve the right to reject the return.

9. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method where possible.

Processing times may vary depending on your bank, payment provider, or payment method.

10. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds may be processed through an available bank transfer, digital payment method, store credit, or another suitable method.

Customers may be required to provide accurate payment details for the refund.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, or dispatched may not be eligible for cancellation.

12. Refused or Undelivered Orders

If an order cannot be delivered because of incorrect customer information, repeated refusal, or failure to receive the parcel, additional delivery charges may apply if the order is sent again.

13. Sale and Promotional Items

Sale or promotional products may have different return or exchange conditions.

Any special restrictions will be mentioned on the product page or during the promotion.

14. Contact Us

For return, exchange, cancellation, or refund requests, please contact us through the contact information provided on our website and include your order number and relevant details.